Georgie Lou's Policies

Shipping

We ship via USPS from Carlisle, PA.  We do not ship over weekends and try to ship all orders within 48 hours.  Some items are made-to-order, so delays may occur.  We pack our orders very carefully, but due to the fragile nature of candy, some damage can occur in shipping beyond our control.  Cold packs may be necessary and additional charges will apply.

Local Pick Up

Some items we make are only available for local pick up.  If an item is designated as such, we will not ship it.  Orders placed before noon on Tuesday-Saturday may  be ready for pick up the same day.  Orders placed after noon should be ready the next business day.  Please wait for an email notification that your order is ready before coming to the store.

Local Delivery

We will deliver orders over $25.00 to the local Carlisle area for a small fee.  If you would like your items delivered, please make the "ship to" address the address of your recipient.  We usually cannot do same day delivery, so the earliest delivery that can be made will be the next business day after your order is placed.  Enter gift basket messages in the comments section.

Returns/Refunds

We are unable to accept most returns due to the perishability of our products.  For gift  items,  please contact us directly to inquire if  a  return  is possible.  Damage that occurs in shipping is beyond our control and not our responsiblity.  Insurance can be purchased for an additional charge--please request insurance at check out and expect an additional invoice to be sent. 

Substitutions

We do our best to accurately describe and represent our products, but unexpected changes to packaging and products may occur.  Sometimes, we can run out of an item or an item included in a gift box.  We will substitute an appropriate item for gift box orders and refund money for stand-alone products that are out of stock. 

Allergens

We share equipment for all of our handmade sweets, so cross contamination can occur.  Those with serious food allergies to peanuts, tree nuts, wheat, dairy, eggs, soy, and so on should double check with us before ordering or consuming our products.  We are not responsible for allergens in commercial products.

Privacy Policy

This privacy notice discloses the privacy practices for Georgie Lou's Retro Candy and our website; http://www.georgielousretrocandy.com.  This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.


Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 


We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.


Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 


Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data


Registration

Users may be asked to first complete the registration form to use this website. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.


Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.


Sharing

We do not share the information collected on this website with any third party except in the follow cases:

  • For shipping orders.
  • For credit card processing to bill users for goods and services. 

These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.


Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.


Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.


While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.


Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Surveys & Contests

From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate, and therefore, disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


Notification of Changes

Changes to this policy will appear in this portion of the website, and we may notify you via email of such changes.  



If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 717-243-1002 or via email at georgielousretrocandy.com.